1 Vizilkree

9c59 Windows Update Solved Assignment

(Solved) IE11 Install Problem: Neutral package installation failed (exit code = 0x00003715 (14101)) and Setup exit code: 0x00009C59 (40025)

Posted: August 18, 2015| Author:Jingyang Li|Filed under:Uncategorized|

I ran into an issue with the installation of IE 11 on Win 7. It took me many hours searching solutions from the internet.
Finally, I got the issue resolved from this link:

I copied the steps from Oz (Open cmd window with administrator right):

Step 0. ‘mklink /D c:\Windows\SysNative c:\Windows\system32’ in an elevated Command Prompt as you advised. But I had to do a few more bits for it to work for me.
Step 1. Download a copy of IE11 from Microsoft and Run the IE11 installer and wait until it gets to the ‘Install Internet Explorer 11’ prompt. Do not close this window.
Step 2. Go into ‘C:\Windows\temp’ and look for the most recently created folder with ‘IE’ at the beginning of it’s name. E.g. ‘IE1CF18.tmp’.
Step 3. Go into that folder and verify that you can see the following two .cab files; ‘IE11-neutral.Downloaded.cab’ and ‘IE11-neutral.Extracted.cab’. If you do, then carry onto the next step. If you don’t, then go back a level and try one of the other similarly named folders.
Step 4. Use that folder name to create the path for the .cab files to be installed from. E.g.: C:\Windows\temp\IE1CF18.tmp
Step 5. Now, substituting my example path with the one you determined in the last step, run an elevated Command Prompt and enter the following commands in the order listed:
dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestart
dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
Step 6. When done, return to the ‘Install Internet Explorer 11’ prompt and click ‘Install’. With a bit of luck it should successfully install.

Like this:



tried to uninstall IE9, which failed, cant upgrade or downgrade


Regarding current situation, I suggest we run following tool first to repair or reset Update components:

System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008


Then, let’s download the IE10 installation file here and install it in Clean boot mode:

Download Internet Explorer 10


How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista


If we still fail to install IE 10, please upload CheckSUR.log which locate in %SYSTEMROOT%\Logs\CBS\CheckSUR.log and IE10 installation log which locate C:\Windows here for further research.

Please upload them to a file sharing service like Skydrive or "Rapidshare" and put a link to them in your reply.

Link for how to  upload below.


Keep post.

Kate Li

TechNet Community Support

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